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  • FLASH SALE

     

    Extra 15% off clothing

    * Offer valid on a selection of sale products marked "Flash Sale" until Sunday 25/07/2021 evening. Discount already applied on displayed prices. Offer valid exclusively online. Offer cannot be used in conjunction with any other offers. Other exclusions may apply..
  • SALE -

    3 ITEMS = EXTRA 10% OFF* ! -

    MEN

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    WOMEN

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    KIDS
     

    SALE

     

     
    3 sale items = Extra 10% off*
    * Offer valid on a selection of products marked with "Sale". Offer cannot be used in conjunction with any other offers. Other exclusions may apply.
  • FREE SHIPPING & RETURN -

    MORE INFO

    FREE SHIPPING & RETURN

     

    For all orders made by a member of the QUIKSILVER FREEDOM, with no minimum purchase.
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    YOU CAN ONLY FIND IT HERE

     

Home > > Customer Service

RETURN POLICY

Due to the current situation, your delivery may be delayed.

EXTENSION OF OUR RETURN POLICY :

We have temporarily extended our standard return period (normally up to 30 days).

All on-line purchases made after 20/01/2021 will benefit from an extension of 45 days (some exceptions may apply).

30 days to return your products:

If you wish to return all or part of your order (excluding gift cards), you have 30 days from the date of receipt to do so.

The item(s) you wish to return, or exchange must have been purchased on the Quiksilver.com website and delivered.


For “Quiksilver Freedom” members, return shipping labels are prepaid. For all other Guest Orders, returns are at your expense. Please make sure you log into your account before placing your order. 

To be eligible for a refund, the item(s) must be returned in its original packaging along with all instructions for use, accessories and its original barcodes and labels. In the case of an item that is damaged, worn or returned without its original packaging, Quiksilver reserves the right to refuse the return of the order.

If you receive a faulty or wrong item, please contact our customer service team and follow the instructions we will give you, otherwise we will not be responsible for the return costs.

We do not offer online exchanges; however, we do accept returns.
Please return the goods in its original packaging for a refund and place a new order.

START A RETURN:

ONLY FOR QUIKSILVER FREEDOM CLUB MEMBERS

 

RETURN ITEMS TO OUR WAREHOUSE

You can return your items directly to our warehouse by postal service.

1 | CREATE YOUR RETURN LABEL

1. Please sign into your account and follow the instructions below

2. Select the order you want to return in your order history

3. Choose the item(s) you wish to return and the main reason for return for each.

4. Click “Confirm & Continue”

5.Click “Print Off Return Label” if you wish to print it off immediately. You can choose to do it later by clicking on “Send Return Ticket by Email”.

2 | CAREFULLY PACK YOUR ITEMS:

Place the item(s) you wish to return, preferably in the original packaging, then pack and seal your parcel securely. If you no longer have the original packaging, wrap the item(s) in a sturdy package of an appropriate size to protect the contents.

3 | ATTACHING THE RETURN LABELS:

1. Cut out and stick the CTT CORREOS prepaid return label, which you have just printed, on the outside of your return package. This shipping label is prepaid.

2. Take the return label* provided in the parcel with your order and affix it to the outside of your return package as well. This label will allow our warehouse to identify your return. Both labels are required.

*If you cannot find it, please contact us to receive a new one. Without this label, your package will not be accepted by our warehouse and will be returned to you.

3. Your package is ready to be shipped from any CTT CORREOS ParcelShop of your choice.

4 | DROP OFF THE PARCEL

1. Drop your parcel to the CTT CORREOS ParcelShop of your choice.

2. Remember to keep the tracking number of your package, you are solely responsible for your shipment until receipt in our warehouse, and without proof of delivery, a request for a refund will be denied.

3. If your items come from different orders, please attach the different return labels provided in each of your deliveries on the return package.

5 | OBTAIN YOUR REFUND

·  Once the return package has been received at our warehouse, it will take a maximum of 10 working days* for your return to be processed by our logistics teams.

·  Upon receipt of your package in our warehouse and after confirmation of the condition of the returned item(s), we will proceed to refund the amount invoiced according to your initial payment method as soon as possible: this may take up to 3 working days* of processing time depending on the issuing bank.

*excluding weekends and French bank holidays

You will receive a confirmation email when the refund is issued.

We advise you to keep the proof of postage until it is refunded.

RETURNS OR EXCHANGES IN OUR STORES:

You can return or exchange your items free of charge in one of our stores.

 

 

You have the option to return or exchange your items free of charge at the store of your choice that offers this service. This is indicated by the presence of this Returns icon   when searching in “Find A Shop Near You” section.

Returns or exchanges cannot be made to a store located in a different country than the one where the purchase was made.

An exchange can be made from the moment the store has the item in question.

If you simply want to return the item(s) from your order, the store will refund the item(s) via the same payment method used at the time of your purchase.

In the case of a PayPal order, we cannot issue a refund to your PayPal account. Instead, we will offer you an exchange or refund via a gift card or credit card.

If you use Splitit (payment over several installments) to pay for your order, we will not be able to issue a refund or exchange.

Please follow the return instructions below:

1 | CREATE YOUR RETURN LABEL

1. Please sign into your account and follow the instructions below

2. Select the order you want to return in your order history

3. Choose the item(s) you wish to return and the main reason for return for each.

4. Click “Confirm & Continue”

5.Click “Print Off Return Label” if you wish to print it off immediately. You can choose to do it later by clicking on “Send Return Ticket by Email”.

2 | CAREFULLY PACK YOUR ITEMS

Place the item(s) you wish to return, preferably in the original packaging, then pack and seal your parcel securely. If you no longer have the original packaging, wrap the item(s) in a sturdy package of an appropriate size to protect the contents.

3 | ATTACHING THE RETURN LABELS:

1. Print the return label and stick it to the outside of your return package.

2. Take the return label* provided in the parcel with your order and affix it to the outside of your return package as well. This label will allow our warehouse to identify your return. Both labels are required.

If you cannot find it, contact us to receive a new one. Without a return label, your parcel will not be accepted in our shops.

4 | VISIT US IN THE STORE

In case of a return in store, please before visiting us, make sure that the store accepts returns by searching for this icon on our website when searching in “Find A Shop Near You” section.

Please note that not all our stores accept returns of items ordered on our websites.

5 | GET YOUR REFUND OR MAKE AN EXCHANGE

- After confirming the conditions of the items in the store, we will proceed to reimburse the amount invoiced (except for shipping costs) according to your initial method of payment.

- If you use Splitit (payment over several installments) to pay for your order, we will not be able to issue a refund or exchange.

- In the case of a PayPal order, we will not be able to make a refund to your PayPal account. Instead, we will offer you an exchange or refund via a gift card or credit note.

- If you would like to return items from different orders, please separate the items and return labels that accompany your order to make it easier for our staff in the stores to return your items.

Please note that parcels sent by mail to one of our stores will not be processed. They must be returned in person.

VALID FOR NON-REGISTERED CUSTOMERS

 

RETURN ITEMS TO OUR WAREHOUSE

You can return your items directly to our warehouse by postal service.

 

 

You can return your items directly to our warehouse by postal service.

Please follow the return instructions below:

1 | FIND YOUR RETURN LABEL

Locate your return label (NOT pre-paid) provided in the package with your order.

If you cannot find it, contact us to receive a new one. Without a return label, your parcel will not be accepted by our warehouse and will be returned to you.

2 | CAREFULLY PACK YOUR ITEMS

Place the item(s) you wish to return, preferably in the original packaging, then pack and seal your parcel securely. If you no longer have the original packaging, wrap the item(s) in a sturdy package of an appropriate size to protect the contents.

3 | ATTACH THE RETURN LABEL

- Stick the return label provided on the outside of your parcel.

- Your parcel is ready send.

The shipping costs remain at your expense.

 

 

4 | DROP OFF THE PARCEL

You are free to choose the carrier of your choice. We advise you to choose a track & trace service

Send the returned item(s) to :

MAGAZIJN 16 - To Returns Flow Team
OUDEDIJK - KAAI 1548
9130 KALLO
BELGIUM

Remember to keep the tracking number of your package, you are solely responsible for your shipment until receipt in our warehouse, and without proof of delivery, a request for a refund will be denied.

If your items come from different orders, please attach the different return labels provided in each of your deliveries on the return package.

5 | OBTAIN YOUR REFUND

Once the return package has been received at our warehouse, it can take a maximum of 10 working days* for your return to be processed by our logistics teams.

Upon receipt of your package in our warehouse and after confirmation of the condition of the returned item(s), we will proceed to refund the amount invoiced according to your initial payment method as soon as possible: this may take up to 3 working days* of processing time depending on the issuing bank.

*excluding weekends and French bank holidays

You will receive a confirmation email when the refund is issued.

We advise you to keep the proof of postage until it is refunded.

 

 

 

 

 

 

 

RETURNS OR EXCHANGES IN OUR STORES:

You can return or exchange your items free of charge in one of our stores.

 

 

You have the option to return or exchange your items free of charge at the store of your choice that offers this service. This is indicated by the presence of this Returns icon   when searching in “Find A Shop Near You” section.

Returns or exchanges cannot be made to a store located in a different country than the one where the purchase was made.

An exchange can be made from the moment the store has the item in question.

If you simply want to return the item(s) from your order, the store will refund the item(s) via the same payment method used at the time of your purchase.

If you use Splitit (payment over several installments) to pay for your order, we will not be able to issue a refund or exchange.

In the case of a PayPal order, we cannot issue a refund to your PayPal account. Instead, we will offer you an exchange or refund via a gift card or credit card.

Please follow the return instructions below:

1 | FIND YOUR RETURN LABEL

Locate your return label provided in the parcel of your order.

If you cannot find it, contact us to receive a new one. Without a return label, your parcel will not be accepted in our shops.

2 | CAREFULLY PACK YOUR ITEMS

Place the item(s) you wish to return, preferably in the original packaging, then pack and seal your parcel securely. If you no longer have the original packaging, wrap the item(s) in a sturdy package of an appropriate size to protect the contents.

3 | ATTACH THE RETURN LABEL

Stick the return label provided on the outside of your parcel.

 

4 | VISIT US IN THE STORE

In case of a return in store, please before visiting us, make sure that the store accepts returns by searching for this icon on our website when searching in “Find A Shop Near You” section.

Please note that not all our stores accept returns of items ordered on our websites.

5 | GET YOUR REFUND OR MAKE AN EXCHANGE

- After confirming the conditions of the items in the store, we will proceed to reimburse the amount invoiced (except for shipping costs) according to your initial method of payment.

- If you use Splitit (payment over several installments) to pay for your order, we will not be able to issue a refund or exchange.

- In the case of a PayPal order, we will not be able to make a refund to your PayPal account. Instead, we will offer you an exchange or refund via a gift card or credit note.

- If you would like to return items from different orders, please separate the items and return labels that accompany your order to make it easier for our staff in the stores to return your items.

Please note that parcels sent by mail to one of our stores will not be processed. They must be returned in person.

EXCHANGES

You have the possibility to return or exchange your items for free in a shop. To find out if the shop you have chosen offers this service, when you are searching for the affiliated points of sale, please check if this icon is present .
An exchange can be made from the moment the store has the item in question.
If you want to change an item and you do not have the possibility to go to a shop, send it directly to our warehouse to get a refund and then place a new order.

For further information please refer to the General Conditions of Sale.

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          Monday to Thursday 8am – 11:30pm / 12:30pm – 5pm*
          Friday 8am – 11.30pm / 1pm – 3:15pm*


          *Excluding French bank holidays

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